Customer Service Manager - State Farm Agent Team Member
Full Time • Austin, TX
Replies within 24 hours
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Dan Baird - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- Needs to have ability to coach on sales tactics and processes
QUALIFICATIONS:
- 3 years in prior customer service, 1 year in a managerial role
- Leadership and organizational skills.
- Successful sales ability
- Texas Property Casualty, and Texas Life Health and Series 6 and Series 63 are a plus, and must be able to obtain
Compensación: $60,000.00 - $85,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our office is located in Austin, TX.
- We have over 50 years of combined insurance experience in our office.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Senior Vice President's Club, y Crystal Excellence Award
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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